• Performs data collection (quantitative and qualitative), research (industry and subject matter), and analysis utilizing basic analytic techniques to solve client problems • Provides expertise in insurance denial protocols and works with the client to recommend solutions • Applies appropriate tools and methodology to assignments and if unavailable completes research utilizing journals and online tools to move the initiative forward • Identifies next steps and/or work arounds on assigned tasks to begin working more independently • Audits practices and own work via data analysis, interviewing, and shadowing to ensure good quality work, identify inconsistencies, and elevate areas of opportunity or risk • Manages client relationship at the representative level • Adapts to different client personalities and internal management styles to ensure expectations are met on both ends • Communicates effectively in all manner and adjusts context based on role of individual being addressed • Participates in a positive team environment and works hard to meet client deadlines and quality expectations.