• Define and drive the mobile product vision and roadmap aligned with FSM strategic objectives • Own the end-to-end mobile product lifecycle from discovery and requirements gathering to launch and optimization • Partner with engineering and UX teams to prioritize backlog and deliver high-quality mobile solutions • Conduct user research and engage directly with field technicians and operational stakeholders to gather insights • Translate business needs and field feedback into clear product requirements and user stories • Use data, KPIs, and user feedback to measure product performance and drive continuous improvement • Lead sprint planning and participate in agile ceremonies to ensure timely execution • Collaborate cross-functionally with operations, customer success, and leadership teams • Identify opportunities to streamline workflows and improve technician productivity • Ensure mobile scalability, usability, and performance across iOS and Android platforms