Charter Impact
Empowering charter schools and non-profits with financial management and operational support.
Strategic Account Manager
Location
Colorado
Posted
19 days ago
Salary
$80K - $170K / year
Bachelor Degree5 yrs expEnglish
Job Description
• Serve as the trusted point of contact across the end-to-end customer journey: Onboarding through Renewal
• Become an expert in all Charter Impact services to support the overall success of the portfolio of clients
• Own the post-sale onboarding experience, ensuring a smooth transition from sales to service delivery
• Partner with internal teams and leverage project management technologies to align client goals, scope, timelines, and success metrics
• Ensure clients understand and adopt Charter Impact’s services, tools, and ongoing engagement model
• Identify cross-sell and up-sell opportunities to expand client relationships across Charter Impact's service offerings
• Secure client renewals and manage them through contract execution. Demonstrate value through areas such as ROI and strong executive alignment
• Maintain accurate account notes, renewal forecasts, and opportunity tracking in CRM (e.g., HubSpot)
Job Requirements
- Bachelor's degree or equivalent experience required
- 5+ years of experience in account management, client success, or consulting within B2B professional services, financial services, or education-adjacent environments
- Bonus: Experience working with charter schools, K-12 education, or public-sector–adjacent organizations
- Proven experience owning renewals, cross-sell, and up-sell responsibilities and achieving/exceeding targets
- Strong executive presence and ability to build trust with senior stakeholders
- Highly organized with strong project management and time management skills
- Experience working cross-functionally with internal delivery teams and sales
- Outstanding listening, verbal, and written communication skills
- Exhibits a consultative, mission-aligned mindset
- Ability to act as a trusted advisor, guiding prospects with confidence and empathy
- Ability to adapt quickly to shifting markets, client needs, and internal process/systems improvements
- Ability to maintain, encourage and participate in a close and highly collaborative team environment
- Ability to understand and carry out directions in an independent manner
- Knowledge of CRM systems such as HubSpot and professional communication tools like RingCentral, Canva, Microsoft 365, and Adobe
Benefits
- Health insurance
- 401(k) with company match
- Generous paid time off
- Employee Referral Bonus Program
- Opportunities to connect with colleagues through team-building events
