Technology Analyst, Customer Success

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 10,001+Since 1892H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

26 days ago

Salary

$112K - $168K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Assess current-state technology ecosystems, workflows, and operational performance across Care Alliance delivery tools. • Identify inefficiencies, variation, and integration barriers. • Analyze systems to uncover opportunities for Care Alliance execution standardization and optimization. • Translate execution requirements into integrated technology solutions. • Participate in implementation planning and change management. • Collaborate with Care Alliance account community and enterprise team stakeholders. • Support integration across people, process, and technology. • Assist with troubleshooting system, workflow, and integration challenges. • Maintain documentation of configurations, updates, and workflows. • Prepare concise reports for leadership and customer stakeholders.

Job Requirements

  • Bachelor’s degree required; Master’s preferred.
  • 5+ years in IT systems analysis or healthcare technology operations.
  • Proficiency with IT management tools and data visualization, preferred experience in Smartsheet and Sharepoint technology.
  • Strong analytical, problem-solving, and communication skills.

Benefits

  • medical
  • dental
  • vision
  • paid time off
  • 401(k) plan with employee and company contribution opportunities
  • life insurance
  • disability insurance
  • accident insurance
  • tuition reimbursement

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