• Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities. • Perform remediation, configuration, and updates for medical devices, software, and networking systems. • Conduct routine checks to verify proper functionality after setup. • Troubleshoot device and network issues, resolving technical problems independently or escalating complex cases. • Provide customer-focused technical support in a professional, responsive, and resourceful manner. • Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required. • Maintain compliance with hospital vendor credentialing requirements. • Follow calibration protocols for servicing equipment. • Maintain company assets securely and in working order. • Engage/call out to team leadership for sophisticated solving and resolution of issues as needed.