• Respond to client emails in clear, professional English (AI-assisted but human-reviewed) • Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarifications • Develop strong contextual awareness of platform workflows, data flows, and business logic • Identify whether an issue is user error, configuration issue, data problem, or system defect • Execute basic corrective actions when possible (data validation, configuration checks, structured guidance) • Escalate structured, well-documented tickets to the development team when required • Raise change requests based on recurring client feedback • Detect potential bugs, inconsistencies, or edge cases from client reports • Use AI tools responsibly to enhance communication clarity, documentation quality, and issue analysis