• Lead and develop the Logistics Operations team across fulfillment and on-site operations; build a culture of high ownership, strong judgment, and continuous improvement—where ICs are operators who solve problems, not button clickers. • Stand up and scale Sharebite’s in-house driver fleet to transition from a fully third-party model to a hybrid in-house/third-party system; own the build from hiring and onboarding through scheduling, performance management, and cost/quality optimization. • Overhaul logistics workflows end-to-end, including dispatch/DSP and driver assignment, restaurant/driver handoff, last mile and “final 30 feet,” on-site operations, customer experience, ETA accuracy, and driver tracking. • Build reliable, predictable operating processes that other teams can trust and sell against; clearly document how things work, define expectations and inputs for pilots/trials/launches, and ensure smooth execution from day one. • Lean aggressively into AI and automation in partnership with the Director, Customer Care; design an AI-first model for live order operations that reduces manual work, improves consistency, and scales intelligently. • Drive accountability and raise the bar continuously by evaluating roles, scope, and workflows with an eye toward “lifting the floor”; invest in top performers, coach decisively, and make hard calls when standards aren’t met. • Partner cross-functionally with Product, Engineering, Sales, Customer Care, and Restaurant Success to surface operational insights, translate them into requirements, and ensure logistics realities shape roadmap and go-to-market plans. • Own key operational metrics and reporting by defining KPIs and building the mechanisms to track, improve, and forecast performance across on-time delivery, order quality, driver productivity, customer satisfaction, and unit economics. • Serve as the primary escalation point for delivery operations, solving high-severity issues in real time and implementing systemic fixes to prevent recurrence.