• Develop, lead, and execute the operational strategy for Premium Services across the enterprise. • Translate enterprise objectives into measurable operational plans and outcomes. • Ensure delivery of high-volume, customer-facing transactions with accuracy, timeliness, and service excellence. • Maintain strong operational controls and ensure regulatory compliance. • Build and lead a highly engaged, high-performing team. • Foster a culture of accountability, data-driven decision making, and flawless execution. • Develop leadership bench strength and ensure appropriate staffing and succession planning. • Partner with Analytics to design and maintain an Operations dashboard. • Leverage KPIs, performance metrics, and business insights to drive continuous improvement. • Identify trends and proactively implement solutions to enhance performance and customer experience. • Collaborate with senior leadership and partners across Compliance, IT, Distribution, HR, Legal, and other functions. • Influence and execute technology roadmaps and strategic initiatives. • Support enterprise-wide strategic and tactical implementations within Operations. • Exercise authority in making policy-level decisions and initiating procedural improvements. • Stay actively engaged in the financial services industry to monitor regulatory developments, emerging technologies, and billing best practices.