• Manage a portfolio of clients with affordable properties to ensure a high level of satisfaction and success is achieved • Conduct regular meetings with your customers to review solution performance and provide best practice recommendations • Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers • Partner with our Support organization to ensure that the customers’ support needs are being met • Facilitate the transition out of implementation and support the client’s drive toward self-sufficiency • Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for your customers • Educate customers on self-service tools, release processes, and other client programs • Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks • Attend sprint review meetings and advocate for customer needs in those meetings • Maintain a high-level knowledge of each of the Entrata offerings and configuration options