Provide inbound/outbound customer support via phone, email, and chat to resolve issues, retain subscribers, document interactions in CRM, educate customers, and collaborate to escalate complex cases while using data to reduce churn.

Execute daily trades across equities, derivatives, and potentially commodities; monitor real-time portfolio risk and exposures; provide quantitative support to develop data-driven trading ideas; act as the Principal's primary execution and risk oversight partner while maintaining strict discretion.

Senior Manager of Customer Experience Operations at ISC2

Customer Support Representative serving US clients through various communication channels