• Responsible for a full lifecycle of responsive design, including: content-first design, logic flows, storyboards, personas, wireframes, low fidelity mock-ups, sitemaps, high fidelity prototypes, and UI specifications, to provide end-to-end dynamic, database driven design flows • Working in an Agile software development environment, team with product owners, business analysts, and product development to clarify and define business requirements as they apply to the UI. • Constructing page design using prototyping tools such as Axure, Balsamiq and/or Sketch. • Crafting UX engagements, specifically in a graphical user interface (GUI) environment, that exceed customer expectations by partnering with key product stakeholders to understand and support product business goals, advocating human-centered design (HCD) industry best practices • Analyzing available usage metrics for trends, patterns, issues, and opportunities for UX optimization. • Analyze, document and communicate system and business processes • Facilitate and validate the development of system solutions to satisfy customer’s business needs • Conduct software presentations and provide technical supports to existing and prospective customers • Assist breaking down roadmaps into epics and decompose into user stories • Working with the agile team and stakeholders to contribute to the drafting of user stories • Participating as a domain expert in customer-facing meetings to facilitate discussions regarding provider enrollment initiatives • Interviewing and interfacing with value streams to obtain needed business requirements • Supporting the collection and reporting of requirements related metrics • Providing additional support and guidance to clients during the implementation phase, to include development of training resources • Researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes