• Provide on-site technical support to end-users, addressing a wide range of issues promptly. • Install, configure, and maintain IT equipment including computers, printers, and networking devices. • Troubleshoot hardware and software issues and escalate unresolved problems as necessary. • Collaborate with remote teams to resolve complex technical issues. • Assist in the setup and deployment of new technologies and systems. • Document support activities, manage tickets, and maintain an inventory of IT assets. • Ensure adherence to IT security policies and procedures during all support activities.