Health Care Service Corporation
Empowering Whole Person Health With Compassion and Innovation
Senior Customer Service Analyst
Location
United States
Posted
16 days ago
Salary
$57.8K - $108.5K / year
Bachelor Degree2 yrs expEnglishTableau
Job Description
• Responsible for working on multiple projects simultaneously by performing analyses in response to specific business questions that impact Customer Experience, Operational Efficiencies and Effectiveness.
• Summarize findings, support fact based recommendations and provide detail to substantiate conclusions.
• Partner with Call Center teams to help achieve measurable results and an enhanced customer experience.
• For all CoE related activities, the Business Analyst will work across the enterprise.
Job Requirements
- Bachelor’s Degree
- 2-4 years related experience
- Strong quantitative and qualitative analytic skills
- Professional competence with Excel, Business Intelligence Tools, Visio
- Interest in learning new tools and skills
- Research and problem-solving skills
- Logical thinker, both inductive and deductive
- Be creative with data
- Relationship building and collaboration – helpful, good listener, respectful, approachable and team-oriented
- Consulting experience (preferred)
- Tableau experience (preferred)
Benefits
- health and wellness benefits
- 401(k) savings plan
- pension plan
- paid time off
- paid parental leave
- disability insurance
- supplemental life insurance
- employee assistance program
- paid holidays
- tuition reimbursement
- other incentives
