• Serve as QTS’s primary local representative to establish, strengthen and maintain relationships built on trust, transparency and respect in a geographic region, engaging directly with residents, businesses, government officials, civil society, faith-based organizations, and advocacy groups • Establish a QTS community presence, acting as a first point of contact to share project updates, field community questions, and address concerns • Organize opportunities to share project updates and solicit community feedback • Serve as lead on Community Complaint Management as detailed in QTS Complaint Management Procedure to ensure community concerns are managed fairly, transparently and in a timely manner – including escalation as needed • Attend public meetings, events, hearings, and town halls to engage with local stakeholders, share QTS updates, solicit feedback, and demonstrate that QTS is an active member of the community • Partner with the QTS Community Impact Team to assess community development priorities to identify fit-for purpose partnerships and volunteer opportunities that align with QTS values and goals • Support Economic Development and Government Relations teams to navigate regulatory, permitting and policy environments to enable business continuity and meet project milestones • Partner with Communications & Brand teams to ensure consistent messaging, enable telling the QTS Story, and support the media team to engage with appropriate local media • Update and utilize Community Assessment tool to inform development and execution of engagement strategy and plan • Provide insights to internal QTS teams on community sentiment, key stakeholders, community priorities, and existing and emerging risks • Consistently update the key stakeholder map • Lead annual stakeholder engagement strategy, planning, and resource requests • Adhere to QTS requirements for tracking and reporting community engagement activities