• Develop market research programs to be administered by telephone and web applications • Collaborate closely with Project Managers to define project requirements, emphasizing data accuracy, scalability, and efficiency • Design, develop, and maintain phone and web applications within the iCATI platform • Utilize source control systems to manage code version and tracking across projects • Create links with tracking variables to enable storage and retrieval within sessions • Develop IVR programs using VXML scripting and establish database interfaces • Ensure quality assurance by reviewing work employing rigorous quality control processes