• Lead operational strategy and execution within the Documents & Onboarding team. • Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance. • Build and develop high-performing teams with clear responsibilities and accountability. • Manage support systems, including ticketing tools, knowledge platforms, automation, and reporting. • Partner with Product, Engineering, Sales, and Finance to improve processes and align customer insights with company needs. • Maintain accuracy in volume forecasting, resource planning, incident management, and reporting. • Drive continuous improvement through structured analysis and strong operational controls.