• Build strong, trust-based relationships between Jobber and our key customers • Lead deep discovery conversations to understand each customer’s business goals, challenges, and operating environment • Guide customers through complex onboarding activities, including data migration, third-party integrations, digital payments, and team enablement • Deliver tailored onboarding experiences through 1-to-1 training, proactive outreach, email campaigns, and group sessions • Clearly articulate the value of Jobber’s products, features, services, and partner ecosystem in ways that resonate with each customer • Partner cross-functionally with Product, Engineering, Sales, and Customer Success to share insights, customer feedback, and improvement opportunities • Contribute to the optimization of internal onboarding processes and scalable best practices • Stay current on Jobber product updates, industry trends, and evolving customer needs • Act as a role model on the team by operating with integrity, accountability, and a commitment to excellence • Develop deep expertise in supporting home service businesses and become a thought leader in this space