• Lead and manage the QA team to ensure consistent, high-quality execution across digital marketing and technology workstreams. • Define and maintain QA standards, processes, and workflows aligned to pharma digital marketing, regulatory requirements, and agency delivery models. • Ensure testing coverage includes functional accuracy, data integrity, tracking, accessibility, cross-browser/device compatibility, and compliance requirements. • Partner with Engineering, Digital Strategy, Media, Analytics, and Delivery teams to validate requirements and identify risks early. • Establish and monitor quality metrics to assess delivery readiness, defect trends, and overall quality performance. • Own QA tooling and documentation supporting test planning, execution, and defect management. • Manage QA resourcing, capacity, and prioritization across concurrent client programs. • Lead hiring, onboarding, and development of QA team members. • Drive resolution of critical defects and quality issues through collaboration with development and platform teams. • Serve as the primary quality point of contact across departments to ensure alignment and accountability. • Identify and seize opportunities for standardization, automation and modernization • Other duties as assigned.