• Lead and scale a world-class customer support team that sets the standard for customer support within our company and in the industry. • Establish a team identity and culture that centers around a standard of excellence, high performance, respect, diversity, and unity across the team. • Demonstrate extreme ownership combined with constructive collaboration with other internal, cross-functional team members to drive alignment and execution for our customers. • Implement an individual and team development strategy, including coaching, training, mentoring, career development, and performance management. • Improve the operational processes, strategies, measurement, and plans to deliver strong results – for our customers and our company. • Define and own the entire customer support experience, ensuring an exceptional customer experience. • Be a key partner and strategist with our product team to ensure our product strategy is delivered to the current and future needs of our customers. • Assist sales team by providing customer support program overviews to prospective clients. • Represent our customers and our customer support team on the leadership team, including owning all key objectives and results.