• As an Associate Brand Protection Partner, you will own the client relationship related to value delivery • Primary responsibility for client satisfaction and retention • Jointly responsible for setting the strategy for each customer in your portfolio • Ensure that this strategy is delivered by your team • Primary point of escalation for your customers • Monitor their health on a regular basis • Create, drive, and continuously improve the strategy for customer • Agree on KPI’s or other success measures with the customer • Actively monitor and report on progress for all customer programs • Provide regular performance feedback for all Client Manager/ Coordinators working in your team • Deal with customer communications and escalations in a timely manner • Undertake and lead on quarterly customer business reviews for feedback • Monitor health and own accountability for all customer • Collaborate with other departments to ensure a cohesive approach to brand protection