• Serve as the primary internal owner of Zen’s Workers’ Compensation program • Manage relationships with our insurance carrier and third party administrator • Review open claims regularly and challenge reserving where appropriate • Monitor litigation activity and coordinate strategy on higher exposure claims • Ensure compliance across multiple US states • Analyze loss runs and identify trends in frequency, severity, and root causes • Prepare regular reporting for Finance and leadership on claims performance • Forecast deductible exposure and support financial planning • Identify opportunities to reduce costs through early intervention and proactive claim management • Partner with People and Operations teams to improve return to work processes • Identify recurring injury patterns and recommend preventative actions • Support education of internal stakeholders on reporting best practices • Build scalable internal workflows for incident reporting and claim tracking • Improve communication between internal teams and external claims partners • Continuously evaluate program performance and recommend improvements