• Foster internal relationships to build cross-organization partnerships (BU, Marketing, Sales). • Aid the Red Hat Sales organization by ensuring successful delivery of Pre-Sales activities and consulting engagements. • Proactively own and navigate escalation procedures for technical issues within projects to bring issues to closure. • Build strong relationships within the Red Hat Sales organization through partnerships with Sales Executives, Area Managers, Sales Specialists, and Solution Architects. • Drive operational efficiency by leveraging AI productivity tools to accelerate the creation of high-impact customer deliverables and technical collateral. • Ensure complex projects involving Red Hat technologies are properly scoped, structured, and delivered. • Provide thought leadership on what the Financial Services team needs to successfully sell Services and grow the business (e.g., standard solutions, training plans, sales campaigns, marketing materials). • Onboard and manage new direct reports. • Enable and mentor associates to excel within their roles and beyond. • Support and coach employees to perform and develop in their roles.