• Ensure payment for services provided is accurate, timely and fully documented. • Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws and regulations. • Maintain exceptional support and communication with all partners, internal and external. • Maintain a working knowledge and understanding of DMEOPS CPT and ICD-10 codes. • Utilize the company billing and collections system to identify and resolve any claims that have been unpaid, short paid and/or denied. • Review EOB's and other correspondence from insurance companies for correct reimbursement according to rules and regulations and contract terms. • Follow up with insurance companies by online portal, phone, email and/or fax. • Identify billing errors and submit corrected claims to insurance carriers. • Provide timely and accurate follow up on accounts until they are resolved. • File and follow up on appeals and disputes. • Communicate identified AR issues that may cause payment delays or write offs to management. • Document all findings with clear and concise detail. • Research insurance guidelines and manuals for additional information. • Perform adjustments in the system as needed. • Submit medical records upon request. • Resolve outstanding accounts receivable problems. • Respond to and resolve inquiries from customers or external collection resources.