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Contact Center Application Engineer
Application EngineerApplication EngineerFull TimeRemoteTeam 501-1,000H1B SponsorCompany SiteLinkedIn
Location
Colorado
Posted
24 days ago
Salary
$80K - $115K / year
Bachelor Degree10 yrs expEnglishAWSAzureCloudGoogle Cloud Platform
Job Description
• Provide advanced engineering and operational support for mission-critical contact center technologies
• Perform advanced daily health checks and proactive monitoring for Verint platforms
• Collaborate with vendors and internal SMEs to resolve complex incidents
• Lead and execute system changes, upgrades, patching, and migrations
• Architect and implement scalable, resilient Verint solutions
Job Requirements
- 10+ years of IT support or operations engineering experience
- 8+ years of direct, hands-on experience engineering and supporting Verint solutions
- Proven success supporting and engineering production enterprise Verint environments
- Experience with public cloud platforms (Azure, AWS, GCP)
- Advanced troubleshooting, root-cause analysis, and problem-solving skills
Benefits
- health insurance
- retirement plans
- flexible work arrangements
- professional development
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