• Plans and prioritizes day-to-day work • Manages group ticket queue • Tracks project tasks and ensures timely completion • Tracks and completes administrative activities (time sheets, project updates, etc.) • Utilizes effective hands-on management techniques to reinforce relevant business objectives and performance standards, ensuring effective team performance • Supports key performance measures by setting and communicating goals and providing constructive feedback, to create a high-performance culture • Effectively communicates management decisions to achieve understanding and acceptance of changes and direction, demonstrates good judgment in selecting the proper mode of communication (verbal and/or written) and follows through to ensure understanding • Demonstrates and conveys a favorable image of the organization by exhibiting professionalism and diplomacy while carrying out Village objectives • Works side-by-side with other IT teams to help meet key objectives of the Village and rollout of new initiatives, programs, systems, automation enhancements, etc. • Works closely with People Services to ensure understanding and proper application of policies and procedures • Participates in recruiting, selecting and orientating new employees to the team • Completes ad-hoc projects and other related duties as required • Supervisors will work full time and will be required to participate in off-hours support activities