• Responsible for managing the direct relationship with 25+ key accounts by building and maintaining strong relationships with key chapter-level stakeholders. • Conduct routine meetings with chapter leaders to mentor, guide and assist them (and in some cases, run) NSLS programming • Resolve chapter issues and concerns through high-touch support • Conduct programmatic training • Assess chapter and institutional needs and identify strategies to address those needs • Achieve set revenue goals and metrics as established by the company for each key account • Identify opportunities for growth and provide recommendations for new initiatives and projects • Collaborate with cross-functional teams to define approaches and goals to grow strategic accounts and to ensure the successful execution of those goals • Provide regular updates to senior leadership on account performance and progress towards strategic goals • Ensure that all work is delivered on time, within budget, and meets or exceeds client expectations • Manage research and analysis to understand the client’s business, market trends, and competitive landscape • Act as a thought leader and subject matter expert on industry trends and best practices • Travel as needed to manage assigned portfolio