• Oversee Actionstep’s involvement in Certified Consulting Partner (CCP)-led implementations, ensuring strong coordination between partners, customers, and internal teams. • Manage internal implementations and professional services projects directly, delivering within agreed scope, budget, and timeline. • This role focuses on partner governance, enablement, and delivery oversight, ensuring partners follow best practices and that all projects achieve the desired customer outcomes. • Acting as a bridge between internal teams, CCPs, and customers, the Project Manager balances delivery execution with partner development and continuous improvement. • Support and monitor Certified Consulting Partner (CCP)-led implementations to ensure alignment with Actionstep delivery frameworks, tools, and quality expectations. • Track overall delivery performance across the partner portfolio, identifying trends, risks, and systemic challenges. • Act as the escalation and coordination point for delivery challenges raised by partners or internal teams, facilitating swift and effective resolution. • Participate in regular partner performance reviews, contributing insights and recommending improvements to governance and delivery quality. • Collaborate with the Lead PMO and Services leadership to refine partner governance models and ensure consistent application across regions. • Facilitate onboarding and training for Certified Consulting Partners (CCPs) by coordinating resources, scheduling sessions, and ensuring materials are current and complete. • Manage select internal or strategic customer projects directly, ensuring delivery within agreed scope, budget, and timeline. • Collaborate with technical teams to ensure accurate scoping and resource alignment for internal projects. • Create and maintain project documentation, templates, and process guides to ensure consistency and scalability. • Partner with the PMO to maintain and improve delivery frameworks, documentation, and tools that support project and partner success. • Contribute to the definition and refinement of delivery metrics, project standards, and governance processes. • Participate in post-project reviews, capturing and sharing lessons learned to drive continuous improvement. • Build and maintain strong relationships with partners and internal stakeholders, ensuring alignment and collaboration across all project phases. • Deliver consistent, transparent communication on project status, issues, and dependencies. • Ensure escalations are resolved effectively, and that insights are captured to prevent recurrence and strengthen delivery maturity. • Undertake any other reasonable duties as required.