• Own and articulate the product vision and strategy for ServiceNow solutions across the product area • Conduct market research, internal benchmarking, and platform analysis • Define and maintain a multi-year product roadmap aligned to enterprise priorities • Establish and enforce product governance including intake standards and prioritization frameworks • Serve as the primary executive-facing owner for service delivery through ServiceNow • Build and sustain trusted partnerships with senior business leaders • Lead demand management and prioritization • Define and track product success metrics • Translate product strategy into epics, features, and a prioritized product backlog • Stay current on ServiceNow releases and capabilities • Perform hands-on business analysis