Credible
Bringing simplicity, choice and unbiased support to life’s important financial decisions.
Operations Intern
Location
New Jersey + 6 moreAll locations: New Jersey, New York, North Carolina, Maryland, Massachusetts, Pennsylvania, Texas
Posted
16 days ago
Salary
Not specified
Bachelor DegreeEnglish
Job Description
• Understand Credible’s Private Student Loan, Student Loan Refinancing, and Personal Loan products
• Respond to a high volume of inbound client inquiries coming in by phone, live chat, and email
• Complete outbound calling campaigns to help clients move forward with their loan request
• Evaluate customer requests for loan options and process those requests efficiently and accurately with support from the Loan Operations team
• Identify client needs and help clients use specific site features
• Educate customers by explaining how different financial products work and assist them in improving their financial literacy with support from the Client Success team
• Develop customer-related metric reports, analyze the data, and report findings to management
Job Requirements
- Must be a current Bachelor’s student or recent graduate
- Must have a 3.0 GPA or higher
- Detail-oriented, organized, and able to multitask
- Strong collaborative nature, able to work cross-functionally with client-facing and back-end teams with a solution-focused mindset
- Tactful, with sound judgment -- you will be helping people with important and stressful decisions
- Excellent written and verbal communication skills
- Strong critical thinker with the ability to identify trends and issues.
Benefits
- Professional development opportunities
