• Resolve patient and insurance issues through taking phone calls, answering voicemails, taking action on all correspondence, and working with walk-in patients. • Manages daily call traffic flow and makes adjustments to phone coverage based on call traffic patterns to ensure 95% of calls presented to individual Customer Service Representative and Customer Service Call Center queue are handled. • Provides training and support to all Customer Service Specialist Representatives with oversight from PFS Management. • Verify patient account balances, take payments and applies payments and adjustments to patient accounts in the various computer systems. • Triage then communicate and collaborate with team members for account resolution. • May be required to process mail and patient refunds, as well as perform cash posting, billing, and patient follow-up. • Monitors and provides data to Management regarding quality and productivity of Customer Service Specialist calls for quality and training purposes.