• Manage day-to-day EDI issues and troubleshooting across customer and vendor connections • Lead new customer EDI onboarding, including setup, testing, and documentation • Coordinate EDI integration expansion with our 3PL partners to improve order fulfillment and inventory visibility • Monitor EDI transaction flows and resolve mapping or transmission errors • Maintain EDI documentation and standard operating procedures • Facilitate discovery sessions with stakeholders across finance, operations, and supply chain teams in collaboration with the Director of Business Systems to document business needs • Document business requirements for NetSuite and other financial system enhancements • Translate business needs into clear, actionable technical specifications • Support process improvement initiatives by analyzing current workflows and identifying optimization opportunities • Create Business Requirements Documents (BRDs) and process flow diagrams • Assist with NetSuite configuration, testing, and user acceptance testing (UAT) • Support financial systems integrations and data validation efforts • Coordinate with technical teams and vendors to ensure successful project delivery • Provide end-user support and training for financial systems and EDI processes