• Serve as the project or program point of contact and strategic advisor for key client relationships • Own the success of engagements by aligning client goals with solution delivery outcomes • Drive long-term client value and satisfaction across Salesforce initiatives • Collaborate with internal delivery leads to ensure solutions are on track and aligned to strategy • Anticipate and mitigate risks that could impact client satisfaction or account growth • Identify and drive expansion opportunities within existing accounts • Shape and guide change management and user adoption strategies • Represent Orion’s values and capabilities in key moments that matter—internally and externally • Support pre-sales strategy and scoping conversations to define meaningful business outcomes • Travel as needed for workshops, key milestones, and account development