• Lead requirements-gathering sessions with stakeholders and translate user needs into comprehensive technical documentation, including BRDs, "As-Is" process maps, and "To-Be" workflows. • Independently diagnose multi-step user issues and translate requests into clear, simple user stories that drive development forward. • Own configuration changes (fields, rules, objects) within a single system end-to-end, ensuring solutions are technically feasible and scalable. • Proactively gather feedback from a defined user group and act as a consultant to ensure solutions meet stated business needs. • Make high-quality, timely decisions on configuration choices to prevent development stalling. • Work independently on assigned features and projects, proactively managing scope within well-defined project boundaries.