• Welcome all guests, check students in, and assist students with scheduling • Answer all in-person student inquiries about classes and testing • Respond to virtual student inquiries via chat support or phone support • Perform accurate data entry of student information and maintain student and class records using a CRM system • Assist the Site Manager with confirming class schedules with instructors • Handle administrative tasks related to class preparedness and processing • Support students with licensing applications • Help maintain classrooms, testing rooms, and the overall facility • Provide friendly service, support, and encouragement to students • Participate in offsite special events such as expos and fairs • Demonstrate schedule flexibility, including availability for some overtime, nights, and weekends • Support and participate in student engagement activities