• Lead a cross-functional team of Technical Support, Sales Engineers & Customer Success Managers • Define & manage end-to-end processes across teams from pre-sales, implementation, launch and on-going success. • Work closely with Strategic Technology Partner Directors to strategize on partner integrations & success • Work closely with Product to act as the face of the partner and voice to advocate new features or feedback on existing capabilities • Assist in Technical pre-sales efforts on targeted prospect sales calls • Train partner technical pre-sales and customer success teams • Define key success metrics and go-to-market strategies designed to meet or exceed those metrics on an annual basis • Develop a deep understanding of Cloudinary’s and technology partner’s platform, service and offerings in order to help structure the most optimal integration and go-to-market offering • Help define and evolve Cloudinary’s technology partner processes and offering