• Execute the installation of a technical discipline at the installation site. • Perform highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed. • Work with physical and virtual environments, operating systems, databases and other software and networking technologies. • Review scope of work for assigned tasks to ensure all hardware and software components are available. • Review customer IT infrastructure and project plans to ensure they meet documented installation requirements. • Completes all necessary task documentation to meet Varian’s Quality processes and procedures. • Maintain customer system inventories using Site Equipment Configuration documentation or equivalent. • Keep current on Varian products and technologies through both internal and external training and certification. • Team Up with project management, local service and hardware installation teams to provide World Class Customer Service. • Require limited direct supervision. • Perform upgrades and new installations as well as team leader duties on small to medium scale software projects. • Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions. • Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions. • Report by means of time sheets, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities is available. • Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian’s Quality processes and procedures. • Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner. • Attend planning calls and provide technical input as needed. • Advise customers on where to find Customer Technical Bulletins, Release Notes and related product information and why these documents are important. • Advise less experienced Installation Representatives in technical matters.