• Lead and mentor a team of Account Managers. • Strengthen a culture of accountability, growth, and customer-centricity. • Provide coaching, deal reviews, and training to enhance strategic selling and executive communication. • Build and refine playbooks, KPIs, and scalable account management processes. • Partner closely with Sales, Operations, Marketing, and Product teams. • Oversee multi-year strategic account plans for key customers. • Identify and drive expansion across locations, departments, and solution offerings. • Lead retention initiatives and ensure delivery of promised value. • Act as executive sponsor for high-priority accounts and escalations. • Guide the team in building trusted relationships with senior leaders and C-suite stakeholders. • Lead strategic planning sessions, business reviews, and long-term roadmap discussions. • Position Kings III as a mission-critical partner delivering measurable outcomes. • Embed best-in-class selling methodologies across the team. • Oversee major proposals, negotiations, and executive-level deal strategies. • Partner with internal teams to develop compelling value propositions and ROI materials. • Serve as the liaison for Strategic Accounts across Product, Engineering, Operations, and Marketing. • Influence product enhancements using customer insights • Support development of strategic content, case studies, and industry-facing materials. • Own forecasting accuracy, pipeline quality, and account health metrics. • Leverage CRM and customer data to identify risks and opportunities. • Monitor market trends and competitive shifts to shape strategic direction.