Call Center Representative

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 10,001+Since 2017H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

24 days ago

Salary

$11 / hour

High School0.5 yrs expEnglish

Job Description

• Efficiently manage a high volume of inbound calls in a fast-paced environment. • Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. • Assist cardholders with inquiries regarding transactions and account statuses. • Listen actively to understand customer needs and offer clear, accurate information. • Process transactions efficiently via web-based applications and handle research requests with precision. • Maintain in-depth knowledge of company and client programs, policies, and technology. • Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. • Support team operations during peak times or absences to help maintain seamless service.

Job Requirements

  • Must be at least 18 years old and possess a High School Diploma or equivalent.
  • Must have 6 months of Customer Service, Call Center or Dispatch experience.
  • Proficient in English.
  • Complete a background check, credit check, and security fingerprinting.
  • Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
  • Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
  • Equipment: The company will provide all necessary computer equipment.
  • Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 20 Mbps download.
  • Reside in Puerto Rico with legal authorization to work permanently in the United States.

Benefits

  • Work From Home
  • Full-Time Employment: Reliable schedule and stability.
  • Competitive Pay: $11/hour starting on day one.
  • Shift differential: $1.10 extra per hour if working Monday-Friday between 6:00PM to 6:00AM.
  • Weekend Shift Differential: $1.00 extra per hour if working on Saturdays and Sundays.
  • Paid Training: Get the training you need to excel.
  • Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
  • Career Growth: Opportunities to advance your career in a supportive, innovative environment.
  • Full Benefits: Comprehensive benefit options and a great work environment that values your success.

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