• Hire, train, and schedule moderators. • Approve moderator time sheets. • Provide feedback and coaching to moderators. • Perform schedule changes or backfill positions if moderators are unavailable. • Create Zoom links and LMS sessions for upcoming meetings and webinars. • Assist with changes to Zoom links and LMS sessions. • Pull Zoom reports to verify completion. • Process and edit pre- and post-event recordings. • Provide quality assurance for courses to ensure successful execution. • Manage classrooms, including day-of-event support. • Collaborate with the instruction team to resolve classroom-related issues. • Act as a liaison with Customer Service for classroom schedule activations, student enrollments, and completions.