• Answer inbound patient phone calls as they come in • Manages Copay Collections and communicates with other departments, for any needs/patient reach out • Create Partner cases Daily • Weekly posting of late cancels • Daily review of patient electronic communications and delegation as needed • Create and maintain billing ledgers for patients with specific requests for their insurances • Assist other teammates in larger projects as needed • Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary • Maintains industry level working knowledge of medical billing occurring in Luna • Support Admin functions • Queue based work for their sole job function (authorizations, insurance payment posting, etc.) • Achieves goals set by management • Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed • Performs Ad Hoc tasks at managers discretion