• Lead complex, multi-stakeholder client initiatives from planning through execution • Develop and execute service strategies aligned to client goals and measurable outcomes • Serve as the primary consultant and escalation point for assigned accounts • Drive customer retention, satisfaction, and adoption of CCC products and services • Partner with NAMs to identify and support expansion and upsell opportunities • Collaborate with Program Managers to ensure proper resource allocation and workflow execution • Proactively engage clients to understand business challenges and recommend solutions • Develop and maintain executive-ready reporting that highlights progress, value realization, and ROI • Partner with Product and Technology teams to advocate for client needs and provide input on enhancements, roadmap priorities, and workflow improvements • Facilitate executive-level meetings, workflow reviews, and regular status updates • Translate customer feedback into actionable insights for internal teams • Support industry initiatives, rollouts, and strategic programs as needed