• Sells advertising and non-dues products or services to BBB Accredited Businesses in an assigned area or territory; meets and exceeds established sales goals and retention targets. • Create new accounts and maintain existing accounts to ensure long-term satisfaction and engagement; build and maintain relationships and ensure constant communication throughout the year. • Contact new and existing customers or clients to explain the features and merits of products or services; utilize persuasive sales techniques, and assist in determining the best application of BBB products or services. • Achieve minimum standards for business development activities, including a set number of required call volume, daily talk time, and other sales performance metrics. • Work professionally and courteously with support departments and staff to align with company-wide processes and goals; foster a positive teamwork environment and serve as an advocate for collaborative success. • Perform assigned tasks and special projects; attend staff events; contribute to BBB's mission, vision, and strategic objectives. • Adhere to BBB Standards of Trust and Core Values; demonstrate Respect and honor all people, positions, and BBB organizational processes. • Maintain punctuality, time management, and attention to detail; follow up on requests to ensure closure. • Provide world-class customer service internally and externally; follow up and provide closure to all requests; actively participate as a team player. • Meet or exceed monthly sales and department metric goals; promote and offer existing AB add-ons for additional locations and/or affiliates when appropriate. • Resolve issues independently and propose solutions when escalation is needed; seek coaching and professional development opportunities; identify ways to improve efficiency.