• Develops proficient competence for assigned services and systems while grasping the integration and interaction of all supported services and systems • Provides guidance and support for computing platforms and systems integration • Actively participates in on-going processes to integrate end users requests with software functionality • Contributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future use • Provides diagnostic skills and expertise to coordinate problem determination and resolution, with vendors and manufacturers, across the full range of NMHC distributed systems IT environment • Responds thoroughly and promptly to customer needs as defined in conjunction with our customers • Follows issues through to closure • Includes all aspects of customers (NMHC technology users, IS team members, etc.) • Works effectively in supporting the technical teams and customers with project and support activities • Actively participates and communicates with the project teams • Prepares and delivers effective support by seeking a thorough understanding of the team’s goals and objectives • Understands the business and clinical processes at NMHC and the operational environments of assigned customers