• Manage customer shipments from pickup to final delivery • Maintain and grow customer relationships through ongoing communication and business reviews • Supervise and support Account Coordinators to ensure customer and carrier satisfaction • Negotiate rates and secure carriers to maximize service levels and profitability • Optimize routes, freight, and vehicle capacity • Meet or exceed performance metrics set by management • Provide insight on market conditions during customer and carrier negotiations • Exercise independent judgment when approving credit/debit adjustments • Provide feedback on Carrier Support performance for evaluations • Participate in interviewing and screening Carrier Support candidates • Perform additional duties as assigned by management