• Research and analyze billing-related issues, providing daily support to internal and external customers as required based on the assigned portfolio of accounts. • Analyze billing information to provide recommendations and data to ensure accurate translation of contract and billing information into applicable systems. • Manage specialized billing arrangements and processes that require escalated attention and intervention in order to drive on-time payment. • Manage electronic invoicing processes and analyze invoicing files and data. • Prepare, maintain, and distribute billing reports as required. • Maintain consistent, prompt, and accurate service levels to promote a world-class customer experience. • Provide ideas and leadership to address future requirements within the customer portfolio, striving to uncover opportunities for synergizing collective efforts across billing and GBS tasks, including miscellaneous billing projects/responsibilities as assigned by management.