• Design, implement, test, and document functionality based on customer business requirements and workflows • Plan, lead, organize and control projects from beginning to end • Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues. • Set appropriate customer expectations • Ensure timely and effective customer service expectations are always met and/or exceeded times • Manage multiple/simultaneous implementation projects • Resolve advanced customer escalations • Track all correspondence and completed tasks to provide accurate record of account/project history • Professionally establish strong working relationships with other people and teams • Recognize and provide input into process improvement • May participate in special projects or other duties as assigned • Responsible for working towards and assisting in the achievement of individual, team, department, and company goals • Travel typically less than 10%. Office environment. No special physical demands required.