Customer Engagement Manager – Animal Health
Location
Idaho + 3 moreAll locations: Idaho, Iowa, Nebraska, Texas
Posted
21 days ago
Salary
$74K - $105.8K / year
Bachelor Degree5 yrs expExperience acceptedEnglish
Job Description
• Manage remote Customer Engagement Representatives (CERs)
• Deliver high-quality customer experience and drive commercial outcomes
• Monitor support quality, productivity, SLA attainment, and sales/experience outcomes
• Recruit, hire, onboard, and mentor CERs
• Implement inbound and outbound support engagement strategies
• Identify customer support and experience gaps and deliver training programs
• Drive continuous improvement of the customer experience
• Facilitate weekly virtual team meetings
Job Requirements
- 5+ years of directly related or relevant experience
- 2+ years of customer support, customer experience, service-oriented, or people-leadership experience
- BS/BA in a related discipline or equivalent related experience
- Advanced knowledge of call center leadership
- Microsoft Office proficiency
- digital communication/collaboration tools proficiency
Benefits
- medical, dental, and vision care
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- variety of training programs
- professional development resources
- opportunities to participate in mentorship programs
- employee resource groups
- volunteer activities
