Otis Elevator Co.

We give people freedom to connect and thrive in a taller, faster, smarter world.

Global CRM Sustain & Operations Lead

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 10,001+Since 1853H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

28 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishAzure

Job Description

• Responsible for the management, quality, analysis, and lead of Global CRM system • Provide Recommendations, Action Plans, and Status Updates to Leadership and Key Stakeholders • Manage Key Relationships with Business and Technical Stakeholders • Oversee the day-to-day operations of the production environment, ensuring system stability, performance, reliability & quality • Promote continuous improvement by identifying automation opportunities and process enhancements • Ensure adherence to IT security policies, data privacy regulations, and compliance standards • Collaborate with cross-functional teams to address complex technical challenges

Job Requirements

  • 5 years of experience with Microsoft Dynamics 365
  • Experience in ITLM
  • Experience with Microsoft Dynamics 365 Platform (Sales Module) highly preferred
  • Experience with MS Azure Dev Ops (ADO) tool preferred, but not required
  • Strong Leadership skills and experience leading Teams
  • Strong Project Management skills in areas related to tracking project plans, managing resources, providing status updates, etc.
  • Ability to understand both the strategic ('big picture') and tactical perspectives of business problems and technical solutions
  • Bachelor’s Degree in Digital Technology, Management Information Systems, Computer Science, or a related discipline, or equivalent relevant work experience

Benefits

  • Opportunities, training, and resources for career development
  • Employee Scholar Program to pursue degrees or certification programs

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