ItsaCheckmate
Menus. Orders. Simplified.
Principal Product Manager – Voice AI
Location
United States
Posted
28 days ago
Salary
Not specified
8 yrs expEnglishPython
Job Description
• Translate product vision into clear, actionable roadmaps and delivery plans for Voice AI solutions in the restaurant industry.
• Gather and prioritize requirements from customers, internal stakeholders, and market research.
• Use data insights, user feedback, and industry trends to identify opportunities and define impactful product features.
• Define, scope, and launch features that improve AI accuracy, expand coverage, and enhance operational performance.
• Set KPIs and success metrics, monitor performance, and adjust priorities based on data insights.
• Rapidly prototype and build proof-of-concepts to validate ideas before full-scale development.
• Work with engineering and data science to test and iterate on conversational AI capabilities.
• Conduct competitive analysis and stay ahead of trends in LLMs, speech recognition, and conversational AI.
• Manage timelines, dependencies, and trade-offs to ensure successful product launches.
• Continuously refine the product based on performance metrics and customer feedback.
• Take true ownership of the product, and drive to not just implementation but beyond.
Job Requirements
- 8+ years of product management experience, ideally in AI, SaaS, or conversational/voice technology products.
- Hands-on technical skills with the ability to rapidly prototype and build proof-of-concepts using tools such as Python or similar, and leverage LLMs to design, experiment with, and validate new features.
- Demonstrated experience working with LLMs, speech recognition/synthesis, and conversational AI systems.
- Strong data-driven mindset with the ability to interpret analytics, extract actionable insights, and use them to inform product strategy
- Proven track record of defining KPIs, measuring outcomes, and using data to guide product direction and prioritization.
- Exceptional ability to collaborate cross-functionally with engineering, data science, design, and customer-facing teams to deliver impactful solutions.
- Solid understanding of UX principles for conversational interfaces and the skill to translate user needs into intuitive product experiences.
- Excellent communication, organizational, and stakeholder management skills, with the ability to influence and align diverse teams.
- The candidate should be comfortable working in the US shift till 5 pm EST and must have a remote setup to work with their own system/device.
- Nice-to-have: experience in restaurant technology, call center automation, or real-time audio streaming.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Flexible Paid Time Off
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Stock Option Plan
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