• Lead customer EMR integration implementations from planning through go-live and beyond, including SMART-on-FHIR applications, data integration services (HL7/FHIR, proprietary APIs), CCDA based data retrieval, and other EMR interoperability technologies • Serve as primary point of contact and accountability for provider EMR integration success • Partner with Customer Success team during pre-implementation scoping, planning, and readiness assessments (e.g. security questionnaires, IT resource allocation, governance) • Partner with Clinical Operations and Customer Success teams to align technical EMR integration implementation with other provider onboarding tasks • Coordinate client teams and third-party partners (e.g., Epic, athena, Redox) • Engage in cross-team collaboration, investigation, and issue resolution • Manage project timelines, milestones, and delivery commitments • Execute implementation and support tasks such as test data setup, system configuration, product demonstrations and education, issue investigation, and active problem solving • Facilitate comprehensive testing in coordination with the full implementation team, including functional feature tests, comprehensive UAT, and production migration validation • Troubleshoot issues and identify solutions, in collaboration with team colleagues • Partner with Support Engineers on technical execution and support needs, including monitoring integration health and reporting applicable metrics • Utilize standardized processes, templates, and self-service tools to scale efficiently • Identify and escalate risks, blockers, and dependencies • Accountable for communicating reliable and accurate project updates and related statuses to all project stakeholders and internal leadership